Cancellation, Returns & Refunds

Cancellation Before Shipment

If you wish to cancel an order before the product has been shipped, please contact us immediately at sales@aedentalstore.com or call +91 877 813 0141.

For cancellations made before shipment, refunds will be processed within 24–48 business hours after receiving the cancellation request.

Cancellation After Shipment

If the order has already been shipped, please contact us at sales@aedentalstore.com.

Refunds for cancellations after dispatch will be processed only after the product is received back and verified at our warehouse.

Shipping charges may be deducted if the cancellation occurs after the product has left our facility.

General Cancellation Terms

  • If any product is found unavailable after order confirmation, the customer will be informed via email and the full payment will be refunded.

  • AE Dental reserves the right to suspend or cancel any order at any time until it is delivered to the customer.

Return / Replacement Policy

AE Dental offers a Return / Replacement policy within 5 days of delivery for eligible products. Returned products will be approved only after inspection by our Quality Check Team and must meet the following conditions:

  • Product must be unused

  • Seal must be intact and not tampered with

  • All original parts, accessories, warranty cards, and manuals must be included

  • Original packaging must be intact and undamaged

  • The product returned must be the correct item

Reporting Damaged or Incorrect Products

If you receive a damaged product, incomplete product, missing product, or wrong product, you must report it within 48 hours of delivery.

Complaints reported after 48 hours will not be accepted under any circumstances.

Return Request Submission

To initiate a return request, contact us at sales@aedentalstore.com within 5 days of delivery.

You must share clear images or a short video showing the issue with the product. Failure to provide the required details within this period may result in rejection of the return request.

Replacement and Refund Process

  • Valid return requests raised within 5 working days of delivery are eligible for replacement.

  • If the product is out of stock, a refund will be issued instead.

Refund Timeline

Online Payments:
Refunds are processed within 24–48 business hours after the returned product is received and verified at our warehouse. It may take 2–3 additional business days for the amount to reflect in your account.

Cash on Delivery (COD):
Refunds will be processed via bank transfer using the billing details shared by the customer. This will be initiated within 24–48 business hours after product verification. The amount may take 2–3 business days (up to 7–10 days in some cases) to reflect in your account.

Return Fees

AE Dental reserves the right to levy a return fee in the following cases:

  • ₹95 for partial returns if the remaining order value is below ₹2,500

  • ₹95 for complete order returns if the original order value is below ₹2,500

  • If an incorrect or additional product is returned instead of the approved item, the customer will bear the logistics cost

Non-Returnable Products

The following items are not eligible for return or replacement, even within the 5-day window:

  • Products used directly on patients (e.g., tooth creams, mousse, orthodontic trainers, water flossers, chin caps, headgear, face masks, myofunctional appliances)

  • Pharmacy items including hand sanitizers and patient education models

Specific Non-Returnable Items Include:

Typodont Teeth, Dappen Dish, Applicator Tips, Cheek Retractors, Toothpastes, Education Models, Normal Saline, short-expiry products (expiry clearly mentioned), Ortho Myobraces, Trainers & Retainers, Dental Chairs, Disposable Airotors, Disposable Diagnostic Instruments, New Diamond Burs.

  • Orders where the product value is below ₹250 and quantity is 1 are not eligible for returns

  • Products marked as “short expiry” are strictly non-returnable

Warranty Policy

  • Physical damage is not covered under warranty

  • All products are covered only under the original manufacturer/importer warranty

  • Warranty and service claims must be handled directly with the manufacturer or importer

  • AE Dental is not liable for replacements but may assist in registering warranty claims